Harris Newman

Balancing Safety and Compassion (Oregon Business Magazine)

In 2017, four organizations merged together to address Portland’s dire mental health crisis. It was called Unity Center for Behavioral Health.

Within its first year, this model posed major challenges. Health of patients and nurses was compromised, the OHA launched an investigation…all of this made big headlines. 

As Unity was in “recovery mode”, they booked a story in Oregon Business Magazine to show how they were cleaning up and rectifying their mistakes. 

The article had two goals: communicate transparency and ownership of mistakes; and, show the positive side, a patient “success story”.

Full article printed below, with digital version linked here